Swift and reliable after-sales support
We quickly and accurately resolve issues with Compact Gyoza Machines, thanks to our expertise as both the parts and machinery manufacturer.
Service Flow
Check your service eligibility
For second-hand or transferred products, user registration (against fee) is required.For more details, please refer to "About Used Products and Registration" Page.
Send us an inquiry:
+81 53 436 2101 Available hours: 9:00–12:00, 13:00–16:00 (closed on weekends and holidays)
Send us an inquiry from here.
Possible solutions:
Resolution via Phone/Email/LINE/Whatsapp
We will guide you through troubleshooting procedures.
This is the most cost-effective method for a quick resolution.
Resolution by Shipping Replacement Parts
If the issue can be resolved through parts replacement, you can purchase the part from us. We will send you the necessary parts to you by EMS or Air Courier.
Resolution by bringing the machine to us
If you are nearby, you may bring the machine to our office in Japan. Please contact us in advance.
Depending on the repair required, we may need to keep the machine for a few days.
Resolution through Factory Repairs
If adjustments or part replacements are difficult, we may recommend repairs and adjustments at our factory. Send us the machine after speaking to our staff.
Resolution through On-site Repairs (in Japan)
We can arrange a visit to your location in Japan (please note that scheduling may take time).
Details about the visit schedule and fees will be explained over the phone.
As this may take time, if you are in a hurry, please consider other resolution methods.
For enquiries on repair or maintenance, feel free to contact us from here.
